Return & Refund Policy

We accept returns within 30 days of the delivery date. To be eligible, your item must be:

• Unused and in the same condition you received it
• In its original packaging, with all tags/accessories included
• Accompanied by proof of purchase (order number or confirmation email)

Items returned outside this window, or that show signs of use, may not be eligible for a refund.

Please don't send items back without contacting us first — returns sent without prior approval may experience delays.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in those cases, we cover the return shipping. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us.

We currently accept PayPal only as our payment method, so all refunds are issued back to the original PayPal account used for the purchase — we're unable to refund to a different payment method, card, or bank account.

You'll receive an email confirmation once your refund has been issued through PayPal.

If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or a full refund at no extra cost to you.

Certain items cannot be returned for hygiene or safety reasons, including:

• Items marked as final sale at checkout
• Gift cards
• Items that have been used, washed, or altered

We don't offer direct exchanges at this time. If you'd like a different item, please return your original purchase for a refund and place a new order for the item you'd prefer.

If you haven't received your refund within the timeframe above, first check your PayPal account activity. If it's still not showing, contact us at support@verlogoods.com and we'll look into it with you.