Shipping Policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Once your order ships, you'll receive a confirmation email with tracking information.

Orders placed during high-volume periods (holidays, sales events) may take slightly longer to process. We'll notify you by email if there's a significant delay.

Shipping charges are calculated and displayed at checkout based on your order and location. Estimated delivery times below begin after your order has been processed and shipped:

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other circumstances outside our control.

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24-48 hours for tracking information to update after you receive this email.

While we work to get every order to you within the estimated timeframe, delays can occasionally happen due to:

• High order volume or seasonal demand
• Carrier delays or service disruptions
• Weather events or natural disasters
• Incomplete or incorrect shipping information

If your order is significantly delayed beyond the estimated delivery window, please contact us and we'll look into it right away.

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order has shipped.

If your tracking shows your package was delivered but you haven't received it, please check with neighbors and your local carrier first, as packages are sometimes marked delivered slightly before arrival.

If your package arrives damaged, or if it appears lost after being marked delivered, contact us within 7 days with your order number and photos (if applicable) so we can help resolve it.

At this time, Verlo Goods ships within the United States only. We're working on expanding shipping options in the future — check back for updates.